Digital Concierge FAQs
These FAQs are designed to help you navigate Yoogo Fleet's Digital Concierge booking process with ease. If you have any additional questions, please contact our support team.
Why is Yoogo Fleet going digital for service and Warrant Of Fitness (WOF) bookings?
Yoogo Fleet has introduced its Digital Concierge to make fleet maintenance easier, faster, and stress-free. The system helps you avoid last-minute scrambles and compliance issues by sending timely reminders and enabling quick, hassle-free bookings with trusted providers. No logins or app downloads—just Click, Pick, and Book for a smarter way to manage your fleet maintenance.
Who will receive the booking request?
The text message or email will go to whoever has been requested. It will be setup with the driver as a default but can be changed to whoever in your organisation handles service bookings.
Will I get any booking reminders?
Yes! You’ll receive an initial reminder four weeks before your WOF or service is due, and additional reminder two weeks before it is due if you haven’t already booked. Once booked you will receive a booking reminder 1 day before your booking date.
What do I do if I need to change a booking I’ve made?
Simply use the contact details provided in your confirmation email to reach out to the maintenance team at Yoogo Fleet. We can help you to coordinate the changes.
How do I know the text link isn’t spam?
Booking links will either come through via text messages or email. If via text, the message will come through from the short code 5788. If via email, it will be clearly branded Yoogo fleet. If you’re unsure, check that the link starts with tnz.nz and contact us if you need confirmation. You’ll receive a notification four weeks before your WOF or service is due.
What do I do if I don’t receive a confirmation email from the supplier?
If you don’t see a confirmation email within 2 hours of booking, first check your junk or spam folder. If it’s not there, contact Yoogo Fleet maintenance team on 0800 2 YOOGO, option 3”
What do I do if I’m not the driver?
If you’re not the driver, simply click the ‘not my vehicle’ button on the first page of the booking app to say it’s not your vehicle and Yoogo Fleet will do the rest.
What do I do if the suggested suppliers are too far away from where I’m located?
Our network includes trusted, pre-approved service providers across New Zealand. If the suggested options aren’t convenient, contact Yoogo Fleet support and we’ll help find a closer alternative.
What if I want to book my service outside of the date range provided?
The booking window is open for 3-4 weeks from the date of the booking with a 4-week booking window. If you want to book outside of this window, please contact Yoogo Fleet’s maintenance team and we’ll be happy to help you.
What can I do to ensure these emails don’t end up in my junk folder?
Add Yoogo Fleet’s email address to your safe sender list, maintenance@yoogofleet.co.nz , and check your spam settings. This will help ensure all reminders and confirmations land in your inbox.