Keep your Vehicle in a Roadworthy Condition

Ensure you regularly check important safety features, including tyre pressure, fluids, water levels, headlights, indicators, fog lights and brake lights. If you take your vehicle into any service centre, ALWAYS let them know it is managed by Yoogo Fleet.

Take the time to keep your vehicle clean and tidy, inside and out.

Follow up on our Maintenance and Servicing Reminders

If you have a lease or fleet-managed vehicle, the Yoogo Fleet team will send you a reminder when a scheduled service is due.

Otherwise, please call 0800 2 YOOGO (96646) or email by clicking on the icon below and we will organise your local service agent to get in touch and book your vehicle in for a service or mechanical repair.

Follow the Rules

It is your responsibility to ensure that a current Warrant of Fitness (or Certificate of Fitness), Registration and RUC (if applicable) are always displayed in your vehicle. If Yoogo Fleet is managing your registration, then we will send you a replacement label when required.

If your label is missing, damaged, or has been lost, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Let us know if something is wrong

If you notice a mechanical fault, engine light or other vehicle warning lights displayed on your vehicle dashboard, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Failure to act on these warnings or faults could result in a costly repair, a charge to your business, or the vehicle breaking down or becoming unsafe.

Use the Right Fuel Type for your Vehicle

Information on the fuel type of your vehicle can be found in the vehicle’s handbook (owner’s manual). If you have any doubts, please call 0800 2 YOOGO (96646) or email by clicking on the icon below and we will confirm the fuel type for you.

If you have accidentally used the wrong fuel type (Petrol/Diesel), DO NOT start the vehicle as it will damage the engine. Please call 0800 2 YOOGO (96646) immediately.

24/7 Roadside Assistance

Do you or anyone else require urgent medical help? Please call 111 immediately. In the event of a minor motor vehicle accident, breakdown, or your vehicle needing repairs, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Our team will guide you through the process and answer any questions you may have. Following your initial call to Yoogo Fleet, please follow your company vehicle policy regarding accidents.

What should I do after a minor accident with another vehicle?

Keep calm, pull off the road to somewhere safe and exchange vehicle and driver contact information with the other driver. Ideally you should record:

- Vehicle details and Registration
- License details (photo) of other drivers involved
- Photos of vehicle damage and location (at the scene)
- Driver contact details

Do not admit to any liability, simply record the facts.

Insurance Claims

Our team can also provide you with a claim form to complete for any insurance claims.

Please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Replacement Vehicle

If a replacement vehicle is included in the lease contract, or if you would like to organise a rental replacement vehicle at your cost, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Flat Tyres

Follow your company vehicle policy regarding a flat tyre and, if you feel confident changing the flat tyre yourself, please go ahead.

For roadside assistance, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Flat Battery

If you are confident and have the correct equipment, the vehicle can be started from another vehicle using jumper leads.

For roadside assistance, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Stolen Vehicle

If your vehicle has been stolen, contact the police immediately. You must also report the theft to Yoogo Fleet.

Please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Servicing

Correct and timely servicing is always the responsibility of the lease contract owner. The Yoogo Fleet Service team will contact you directly before your service becomes due and will book your vehicle in with a local service agent at a convenient time. Please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

The service centre locations for our preferred partner for all servicing, repairs and WOFs/COFs can be found here. 

Replacement Tyres

Need new tyres or a puncture repair? Please call 0800 2 YOOGO (96646) or email by clicking on the icon below to get this booked in.

Our preferred premium tyres are Falken and GT Radial. We can conveniently source and fit tyres nationwide. Your nearest tyre facility can be found here.

WOF

Your WOF will often be completed during your regular vehicle servicing. However, if your WOF falls due, simply visit your local VTNZ site and let them know it is a Yoogo Fleet vehicle.

Branches are located here. 

Windscreen Repairs or Replacement

If your windscreen needs to be repaired or replaced, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Windscreen replacement will typically be covered under your company vehicle insurance or will be charged separately to your business.

Registration Labels

If this service has been requested, a label will be sent out to the branch address assigned to the vehicle. The label will be sent before the existing label expires. It is the driver’s responsibility to ensure a valid label is displayed.

If in doubt, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Road User Charges (if applicable)

If this service has been requested, a label will be sent out in advance of the existing label expiry kms to the branch address assigned to the vehicle. It is the driver’s responsibility to ensure a valid label is always displayed.

If in doubt, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Fuel Cards

Yoogo Fleet offers Mobil & Z Fuel Cards. If you have any queries on your fuel card, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

If you do not currently have a Yoogo Fleet Fuel Card but would like to secure our discounted rates, please call 0800 2 YOOGO (96646) or email by clicking on the icon below and subject to the lease contract owner's approval, we will get a card for you as soon as possible!

Infringements

Infringements are the responsibility of the driver and payment should be made promptly to the appropriate authority. If unpaid, Yoogo Fleet will usually receive a reminder. If received, we will forward it to your nominated fleet contact for follow up and resolution.

Should the infringement remain unpaid and/or further costs are added, Yoogo Fleet will pay the infringement on your behalf and recharge your business. These charges will be included in your business's monthly invoice.

Tolls

All vehicles under management (lease vehicles and fleet managed vehicles) with Yoogo Fleet will be automatically loaded to our toll account. Any toll charges will then be processed through your business's monthly invoice.

If required, your vehicle can be included in your business’s own toll account.  This can be done quickly and easily via your business’s toll login and that process will automatically remove it from our toll account.

FBT Exempt Days

Depending on your fleet services package, Yoogo Fleet may assist in the collection of monthly data used to calculate FBT liability. If this is applicable, you will be emailed a monthly FBT exempt day survey to be completed within seven days.

This record is an important part of your organisation’s financial management policies as it highlights specific situations where a vehicle has been unavailable for private use for a period of more than 24 hours.
For any specific questions regarding FBT, please contact your internal fleet or finance team.

Vehicle Driver Changes

It is important that you advise Yoogo Fleet if you are no longer the driver of the vehicle allocated to you. Your fleet manager can also advise us at any time.

We are required to always keep our records up to date. Please call 0800 2 YOOGO (96646) or email by clicking on the icon below for us to effect these changes in good time.

Returning your Vehicle

At the end of your lease, or when the vehicle is due to be returned/replaced, please note the following instructions. We make use of the Turners Automotive Group to receive vehicles and process all end-of-lease inspections.

Note that not all Turners Group branches are able to accept end-of-lease vehicle returns. Please find your nearest Turners branch that accepts returning lease vehicles here.

Dropping Vehicle Off

When dropping off the vehicle, please note the following:

Take the keys and a note of the odometer reading to Turners Reception desk and inform them that you are returning a Yoogo Fleet lease vehicle. Please ensure you get a receipt from them for your vehicle return.

Ensure you return the vehicle with all the items with which it was supplied.

• Both sets of keys/ keyless entry devices/ remotes etc.
• Service book, operating manual and any vehicle logbooks.
• Ensure items, such as the parcel tray & head rests are in the vehicle. Also, the jack, wheel brace, alloy wheel lock nut, tools, cargo blinds, nets, barriers, towbar tongues, covers, roof racks, spare wheel, (where fitted) and any other accessories that may have been removed.

If any items that came with the vehicle are missing, your business will be charged for them.

Ensure the vehicle is clean and tidy. Remove all personal items and rubbish.

Alternatively, if a vehicle is located outside of these areas and requires transportation, please call 0800 2 YOOGO (96646) or email by clicking on the icon below.

Leave it to us, we are here to manage the process seamlessly for you.

Would you like to Buy your Vehicle?

You, your family, or a friend may want to buy your Company Car. After all, you will know the vehicle history, how it has been serviced and how it has been driven!

Vehicle purchase may be available, subject to any restrictions from your company, BEFORE the vehicle is returned to Turners and is on an as-is-where-is basis. You will receive a competitively priced quote for the vehicle – feel free to put us to the test on this.

Please call 0800 2 YOOGO (96646) or email by clicking on the icon below for a quote, a couple of months before your vehicle is due to be returned.

Public Charging Station Locations

Yoogo Fleet has partnered with ChargeNet, who provide access to a public network of
charging stations.

For an up-to-date list of their locations, visit the ChargeNet Map.

Paying at Public Charging Stations

An RFID fob (radio frequency identification tag) is a plastic disc with a unique identifier chip enclosed that is connected to a registered account. This allows you to charge your vehicle at a ChargeNet station. Sessions activated with your RFID fob are billed directly to your account. Rest assured that we have this covered too and you will be sent a fob. All charges will be billed to you in your monthly invoice and will detail each charging session.

ChargeNet has a wealth of EV information on their website so please refer to it or call us with any questions you may have.

Note that if you have a Tesla on lease with us you may also charge your vehicle at their ultrafast Supercharge sites. It could not be easier, simply plug in and charge! Charges will be billed to you in your monthly invoice. Sorted!

EV Etiquette

Please be considerate when charging. There is an etiquette when charging to which you are referred. As the uptake of EVs gathers pace, the adoption of and adherence with this etiquette is important.

Please familiarise yourself with the appropriate etiquette and apply it at each charging session. It can be viewed here.

Your EV’s Battery is Fully Depleted

Please call 0800 2 YOOGO (96646) and we will arrange for a tow truck to deliver your car to the nearest charge station – please note towing is at your cost.

In the future mobile charging vans will become available and, if available, we will dispatch one to your location to get you back on the road again.

Making a Complaint

At Yoogo Fleet we are committed to doing business better, and your feedback is vital to that process. If something has not met your expectations, we want to hear about it.

Please contact us and your complaint will be acknowledged within 1-2 business days. Alternatively, you may call us on 0800 2 YOOGO to discuss the complaint. We will gather and evaluate the information about your complaint, aiming to resolve it within 20 business days.

If you are not satisfied with our response and you are an individual or an organisation with 19 or fewer full-time equivalent employees, you can escalate the matter to Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. This service is free of charge and they will help you resolve the complaint.

Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay, Wellington 6011

Phone: 0800 347 257 

Please note that you must attempt to resolve your complaint with us before contacting FSCL.